FAQ

Use the answers below for a quick explanation of the service terms that customers ask about most often.

How How long will an order take? Works

Processing takes 1–2 business days. Shipping after processing takes 4–6 business days, and tracking information is provided after dispatch.

How Can I return or exchange an item? Works

Yes. You may request a no-reason return or exchange within 30 days after delivery. Our store pays return shipping, provides a free prepaid return label, and charges no restocking fee.

How What if the order has a problem? Works

If an item is damaged, defective, wrong, or missing, contact us promptly. Our store pays the return shipping and preserves every applicable legal remedy.

How Are any items excluded from no-reason returns? Works

Custom items, clearance items, gift cards, and opened intimate or hygiene-sensitive goods may be excluded from no-reason returns. This does not restrict remedies for items that are damaged, defective, wrong, or missing.

How How are refunds issued? Works

Approved refunds return to the original payment method. Our refund processing time is exactly 10 business days.

How Can I cancel an order? Works

You may request cancellation before shipment. After shipment, the request follows the Refund Policy.

How Which payment methods and currency are supported? Works

Checkout supports Credit/Debit Card payments by Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Transactions are processed in USD.

How How can I exercise privacy rights? Works

Use the contact information below to request access, correction, deletion, or a Do Not Sell or Share opt-out under applicable CCPA/CPRA rights. We also recognize valid Global Privacy Control (GPC) signals where required.